1. Who We Are
Pakavitor is an online sports betting and casino platform operated for Pakistani players. When this policy refers to "Pakavitor", "we", "us" or "our", it means the company operating the platform at pakavitor.net. We are the data controller for the personal information you provide when you register and use our services.
Our primary point of contact for privacy matters is our support team, reachable at support@pakavitor.net. If you have any question about how your data is handled — at any stage — that email address is the right starting point. We aim to respond to all privacy-related queries within two business days.
This policy applies to all personal data collected through the Pakavitor website and any associated mobile-optimised interface. It does not apply to third-party websites or services that may be referenced on or linked from our platform — you should review their own privacy policies independently.
2. Data We Collect From You
2.1 Registration Data
When you create a Pakavitor account, we collect the personal information you provide during the registration process. This typically includes your full name, date of birth, Pakistani mobile number, email address (if provided) and your chosen username and password.
2.2 Verification Data
To comply with anti-money laundering requirements and to verify that you are aged 18 or above, Pakavitor may request supporting documentation. This can include a scan or photograph of your CNIC (Computerised National Identity Card) or another government-issued identification document. This data is stored securely and accessed only by authorised verification team members.
2.3 Financial Data
When you make deposits or withdrawals on Pakavitor, we collect transaction data including the payment method used, the amount transacted, the date and time and the resulting wallet balance. For Easypaisa, JazzCash, NayaPay and SadaPay, this includes the mobile account number associated with the transaction. For card payments, we receive confirmation data but do not store full card numbers — those are processed directly by our payment gateway partner under PCI-DSS standards.
2.4 Betting and Gaming Data
All bets placed, games played and their outcomes are recorded in your account history. This data is necessary for bet settlement, dispute resolution, responsible gaming monitoring and account statement generation. We retain this data for the period specified in Section 7.
2.5 Technical and Usage Data
When you access Pakavitor, our servers automatically collect certain technical data including your IP address, browser type and version, operating system, device type, screen resolution, pages visited, session duration and referring URL. This data is used for platform security, fraud detection and performance optimisation and is not used to build individual marketing profiles for resale.
| Data Category | Examples | Collected At |
|---|
| Registration | Name, DOB, mobile number | Account creation |
| Verification | CNIC scan, selfie (if required) | KYC process |
| Financial | Transaction amounts, payment method refs | Deposits & withdrawals |
| Betting History | Bet slips, results, stakes, winnings | Ongoing platform use |
| Technical | IP address, device type, browser | Every session |
| Support | Ticket content, chat logs | Support interactions |
3. Why We Collect Your Data
Pakavitor processes your personal data only for the specific, legitimate purposes listed below. We do not collect data "just in case" and we do not use data for purposes beyond what is described here without seeking your explicit consent first.
- Account management: Creating and maintaining your Pakavitor account, processing logins and managing your profile settings.
- Payment processing: Facilitating deposits and withdrawals in PKR via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card payment networks.
- Age and identity verification: Confirming that you meet the minimum age requirement of 18 years and that the account belongs to you.
- Bet and game management: Recording your wagers, settling bets, updating balances and providing your full account history.
- Fraud prevention and security: Detecting and preventing account takeovers, multi-accounting, money laundering and other abusive behaviour.
- Responsible gaming: Monitoring your gaming patterns to identify potential problem gambling indicators and applying the limits or interventions you have configured.
- Legal compliance: Meeting our obligations under applicable anti-money laundering and know-your-customer regulations.
- Platform improvement: Analysing aggregated, anonymised usage data to improve the performance, design and features of the Pakavitor platform.
- Customer support: Handling your queries, complaints and requests efficiently using your account and transaction history as context.
Pakavitor does not use your personal data for automated decision-making that has significant legal or similarly significant effects on you without human review. Responsible gaming interventions are flagged for human follow-up.
4. Payment Data and Pakistani Wallets
Given that the majority of Pakavitor players transact via Easypaisa and JazzCash, we want to be especially clear about how mobile wallet payment data is handled. When you initiate a deposit or withdrawal through Easypaisa or JazzCash, the following process applies:
1
Transaction Request Initiated
You enter your mobile wallet number and the amount on the Pakavitor deposit screen. This information is transmitted over SSL to our payment processing layer.
2
Processed by Payment Gateway
The transaction is passed to our regulated payment gateway partner who interfaces with Easypaisa or JazzCash directly. Full wallet credentials are handled by the gateway under their own security certification — Pakavitor does not receive or store raw credentials.
3
Confirmation Received by Pakavitor
We receive a confirmation reference including the masked account identifier, transaction amount and timestamp. This confirmation data is stored in your account transaction log.
4
Balance Updated and Transaction Logged
Your Pakavitor wallet balance is updated and the transaction is recorded. The log entry contains only the data needed for reconciliation, dispute resolution and fraud monitoring — no more.
The same principles apply to NayaPay, SadaPay, IBFT transfers and card transactions. For IBFT, we retain the bank reference number and masked account details. For card payments, we store only the last four digits, card type and expiry month/year — full card numbers are never stored on Pakavitor's systems.
5. Sharing Your Data
5.1 Who We Share Data With
Pakavitor shares your personal data only with the following categories of recipient, and only to the extent necessary for the purpose specified:
- Payment processors: Our regulated gateway partners who handle transactions via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card networks. These partners are contractually bound to use your data only for payment processing.
- Identity verification providers: Third-party KYC services that help us verify your age and identity during the account verification process. Data shared is limited to what is required for verification.
- Fraud prevention services: Security providers who help us detect and prevent account fraud, multi-accounting and money laundering. These services receive technical data such as IP addresses and device fingerprints.
- Regulatory authorities: Where required by law or regulatory obligation, Pakavitor may be required to disclose player data to relevant Pakistani or international regulatory bodies. We will inform you of any such disclosure unless legally prohibited from doing so.
- Sports data providers: Providers who supply the official results data that powers our bet settlement engine. No personal player data is shared with sports data providers.
5.2 What We Do Not Do
Pakavitor does not sell, rent, trade or otherwise transfer your personal information to any third party for advertising, marketing or commercial profiling purposes. We do not share your data with social media platforms for retargeting, and we do not allow third-party advertisers to place tracking technologies on our platform that would collect your personal information for their own use.
Every third party with whom Pakavitor shares personal data has signed a data processing agreement that binds them to handle your information securely and use it only for the purpose for which it was shared.
6. How We Secure Your Data
Pakavitor applies a multi-layered approach to data security. No system is completely immune to all possible threats, but we invest significantly in ensuring your data is as well protected as possible at every stage.
- Transport security: All data in transit between your device and Pakavitor's servers is encrypted using TLS 1.2 or higher. Our SSL certificate is maintained and renewed continuously.
- Storage encryption: Sensitive data fields — including identity document data, mobile numbers used for payments and session tokens — are encrypted at rest using AES-256.
- Access controls: Access to player data within Pakavitor's internal systems is governed by role-based access control. Only team members who require specific data to perform their role can access it, and all access is logged.
- Intrusion detection: Our infrastructure is monitored continuously for unusual access patterns, brute-force attempts and other security anomalies. Alerts are reviewed by our security team around the clock.
- Regular penetration testing: Independent security specialists conduct penetration tests on our platform on a regular schedule. Critical findings are addressed before the next production deployment.
- Incident response: In the event of a data breach that affects your personal information, Pakavitor will notify affected players and relevant authorities in accordance with applicable requirements. We will communicate what happened, what data was involved and what steps we have taken.
7. How Long We Keep Your Data
Pakavitor retains personal data only for as long as it is needed to fulfil the purpose for which it was collected, or as required by applicable law and regulation. Below is a summary of our standard retention periods.
- Account data (registration and profile): Retained for the duration of your account plus 5 years after account closure, to meet anti-money laundering record-keeping requirements.
- Transaction records (deposits, withdrawals, bets): Retained for 7 years from the date of the transaction to meet financial record obligations.
- Identity verification documents: Retained for 5 years from account closure or the date the verification was completed, whichever is later.
- Support communications: Retained for 3 years from the date of the last interaction, to support any follow-up queries or disputes.
- Technical and session logs: Retained for 12 months, after which they are aggregated and anonymised for long-term performance analysis.
- Marketing preferences: Retained until you withdraw consent or close your account, whichever comes first.
After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked back to you as an individual.
8. Cookies and Tracking Technologies
Pakavitor uses cookies and similar tracking technologies to enable the platform to function correctly, to remember your preferences and to help us understand how the site is being used. Below is a breakdown of the types of cookies we use.
- Essential cookies: These are required for the platform to operate. They manage your login session, maintain your balance display and enable secure communication between your browser and our servers. These cannot be disabled without breaking the platform's functionality.
- Preference cookies: These remember settings you have chosen — such as your preferred language, display preferences or responsible gaming configuration — so you do not have to re-enter them every session.
- Analytics cookies: We use anonymised analytics data to understand which parts of the Pakavitor platform are most used, how long sessions typically last and where performance improvements would have the most impact. This data does not identify individual users.
- Security cookies: Used to detect fraudulent login attempts, unusual session behaviour and bot activity. These cookies are essential for account security.
We do not use advertising or retargeting cookies that would share your browsing behaviour with third-party ad networks. You can manage cookies through your browser settings, though disabling essential cookies will prevent you from logging in and using the platform.
9. Your Data Rights
As a Pakavitor player, you have the following rights over your personal data. To exercise any of these rights, contact us at support@pakavitor.net with your account username and a description of your request. We will respond within 30 days.
👁️
Right of Access
You can request a copy of all personal data Pakavitor holds about you. We will provide this in a readable format within 30 days of your request.
✏️
Right to Rectification
If any personal data we hold is inaccurate or incomplete, you have the right to request a correction. We will update records promptly upon verification.
🗑️
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
⏸️
Right to Restrict Processing
You can ask us to limit how we use your data in certain circumstances — for example while a dispute over data accuracy is being resolved.
📦
Right to Data Portability
You can request your data in a structured, machine-readable format so it can be transferred to another service provider if you choose.
🚫
Right to Object
You can object to us processing your data for direct marketing purposes. We will stop immediately upon receiving your objection.
10. Children and Minors
Pakavitor's services are strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If you believe that a minor has created a Pakavitor account, please contact us immediately at support@pakavitor.net and we will investigate and close the account, deleting the associated data, without delay.
During registration and at periodic intervals, Pakavitor requires age confirmation and may request age verification documentation. These checks are in place specifically to prevent access by individuals under the legal minimum age. We take our obligations in this area seriously.
11. Marketing Communications
Pakavitor may send you promotional communications about bonuses, new features, betting markets or other platform news, but only if you have opted in to receive them during registration or through your account notification settings. We do not send unsolicited marketing messages.
You can withdraw your consent to marketing communications at any time by updating your notification preferences in your Pakavitor account settings or by contacting our support team. Once you opt out, we will stop sending marketing messages within 48 hours. Please note that opting out of marketing does not affect transactional messages such as deposit confirmations, withdrawal notifications and bet settlement alerts — these are sent as part of the core account service regardless of marketing preferences.
Pakavitor does not share your contact details with third-party marketers. Any promotional communication you receive will come directly from Pakavitor and will relate to our own platform and services.
12. Changes to This Privacy Policy
Pakavitor reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, new legal requirements or improvements to how we explain our policies to players. When material changes are made, we will notify all registered players via email or an in-platform notification at least 7 days before the revised policy comes into effect.
The "Last updated" date at the top of this page will always show when the most recent revision was made. We recommend reviewing this page occasionally to stay informed. If you continue using Pakavitor after a revised policy comes into effect, that constitutes your acceptance of the updated terms. If you disagree with any change, you should contact our support team to discuss your options, including account closure.
We will never reduce your privacy rights under this policy without explicit notification and an opportunity to review the changes before they apply to your account.
13. Contact Us & Exercising Your Rights
For all privacy-related queries, data access requests, complaints or concerns, please use the contact details below. We take privacy queries seriously and aim to provide a substantive response within two business days for general queries and within 30 days for formal data rights requests.
